Your next
employees.
They pick up, they write back, they forget nothing. One request, several channels, one thread — and for every kind of caller a team that already speaks their language.
Pick a digital employee — then you will see what that team is for.
Not a phone menu. A colleague.
It listens and answers
Spoken on the phone, written in chat and on WhatsApp. One source, two versions — no lists of numbers on the phone, proper lists in chat.
It works inside your systems
Calendar, CRM, ERP, ticketing. If your system has an interface, it can work with it — and if it has none, it writes the task down for you.
It invents nothing
Every answer sits in a maintained catalogue with a level: I can do this, this would be possible, this I will not say. What is not in there, it does not say.
It says that it is software
In the first few seconds, without being asked. And it fetches a human the moment anyone wants one.
Chat speaks five. The voice speaks one — for now.
It is not the same bot five times over. It is one bot whose catalogue exists in five languages: one source, one state of knowledge, five versions.
- DEDeutsch
- ENEnglish
- ESEspañol
- FRFrançais
- ZH中文
The voice is built in German for the demo. Any further language is adapted on request and tested before it goes live — the voice itself, the pronunciation of names and addresses, dates and times. That is more work than in chat, which is why it says so here and not in the small print.
Try the chat: write to it in your own language.
One technology, several kinds of caller.
Carmen and Carlos show how it works. The teams below speak the same technology in the language of one industry.
The foundationliveCarmen & CarlosGeneral · every industryThe technology behind it — explained through Carmen and Carlos.What an AI employee is, what it can do and where its limit is. The call at 19:42, the change of channel the next morning, the fourteen systems.PhoneChatWhatsAppCRM & ERPControl roomHow an AI employee works →
Same technology, different vocabulary. A team that already knows how an industry works does not have to have it explained.
Elisabeth & MiaPractice · group practice · medical centreAppointments, blood tests, repeat prescriptions, information. The in-house dispensary is a switch, not an assumption — and nothing is ever triaged.AppointmentPrescriptionDispensaryNFON systemno triageThe technology behind it sits with Carmen and Carlos.See Elisabeth and Mia (in German) →new
Alex & ThomasInward · for your own staffPrinter, Wi-Fi, VPN, licence, error code. They solve what is known and leave a ticket for the rest that needs no call back — and they never open an account without proof of identity.TicketMajor incidentERP & CRMNFON systemno access without proofThe technology behind it sits with Carmen and Carlos.See Alex and Thomas (in German) →new
Not people against machines. Engaged against unanswered.
The most important call of the day arrives when nobody can pick up — in the evening, mid-meeting, or because the line is busy. An agent replaces nobody. It takes the call that nobody else takes.
The agent picks up. But only if a line is free.
An agent solves the picking up. It does not solve the fact that two trunk lines carry two calls. The third caller hears the engaged tone — and hears it even when the best agent in the world is waiting behind it.
Two lines mean two calls
The third caller hears the engaged tone. That is not a question of software but of the phone system — and the most common reason a call never arrives at all.
We supply the phone system too
NFON cloud phone system: any number of simultaneous calls, queue, announcement, forwarding, one number for several sites.
One contact for both
Telephony and agent from one hand. Not two suppliers pointing at each other when something breaks.
Sell only the bot and you sell half of it.
The phone system is a package of its own. It sits on the team pages, because that is where it makes the difference — and because not every company needs it.
Four hundred PDFs are a starting point.
The agent does not answer from the internet. It answers from your documents. Every bot gets its own knowledge base — built from what you already have, and it grows with you.
Almost any format
PDF, Word, Excel, PowerPoint, plain text, Markdown, web pages — and scanned documents with text recognition. Whatever you have goes in.
Four hundred documents is normal
Manuals, price lists, data sheets, minutes, training material. The volume is not the problem. The order is one — and that part we help with.
Extend it any time
Adding a document takes minutes in the customer portal. It is not a new project and not a new invoice.
With the source named
Every answer says where it came from. If you want to check, you can — and that is exactly what you should be able to do with a bot.
And the limit stays: what is not in your documents, the agent will not say. Not even when the language model behind it would know. That is the difference between an answer and a guess.
Test it before you decide.
No quote on suspicion. We build you your own chatbot with your content and hand you the key to it.
- 01A short callWhat people ask you, which systems you run, which languages you need.
- 0248 hoursWe set up your chatbot in the customer portal — with your content, not with our examples.
- 03Your credentialsYou get your own access to my.score-business.com and test it yourself, for as long as you like. No appointment, no demo call, nobody sitting next to you.
The chatbot is ready in all five languages. The VoiceBOT speaks German in the demo.
WhatsApp is no longer a private channel.
Whoever decides in a company has WhatsApp on their phone anyway. No portal, no password, no app that has to be installed first. For shift work, the warehouse, the workshop, the building site and the field team it is often the only channel that genuinely arrives.
It gets read
A WhatsApp message gets read; an email sits in an inbox. For appointment reminders and follow-up questions that is the whole difference.
The thread stays
Whoever wrote last night does not start over today. Same source as the chat on the website and the call on the phone — one request, one thread.
No second body of knowledge
It is the same maintained catalogue, just delivered differently. What holds in chat holds on WhatsApp — including the limit.
The connection is solved
The bot runs on the WhatsApp Business Platform with its own number. Five languages out of the box.
- Your company is verified by Meta — a process with documents, not a switch.
- The number must not already be tied to a WhatsApp account.
- Messages outside the 24-hour window go through approved templates, not free text.
- Personal data: in a medical practice that is a legal question, in a company one for the works council. Before the roll-out, not after.
Servers in Germany. And your own server room on request.
The question comes up in every second first meeting, and it comes up first. So the answer is here and not in the small print.
A data centre in Germany
The platform and your knowledge base run in a German data centre — not „somewhere in the EU“. No detour through third countries, a data processing agreement, and a deletion period that you set. And which language model works behind it is your choice.
GDPR before feature list
What must not be processed is not processed — not even when it would be technically possible. Every integration is approved individually, every access logged.
On-premise for enterprise
If you want to run the model in your own house, you can. For enterprise customers, details on request — it is a project of its own with hardware of its own, not a switch in a contract.
What is not being claimed here: that every requirement fits every package. A corporation asks different questions than a medical practice — and those belong in a conversation, not on a tile.
Three packages, and the limit stands next to each one.
A price without a scope is just another question. So every package says what is included, what is explicitly not, and what moves the price.
All prices monthly, plus VAT.
Botario Chatbot
Chat on your websitefrom249 €/ month
- Chat on your website, in five languages
- Knowledge base from your content, with the source named
- Maintained catalogue with levels — what it can do, what it will not say
- Control room: conversations, analysis, open cases
- Operation, maintenance and updates
- Phone
- Write access to your systems
- Size of the catalogue
- Number of connected systems
- Conversation volume
from349 €/ month
- Everything from the first package
- WhatsApp Business with its own number
- Approved templates for messages outside the 24-hour window
- One thread across both channels
- Phone
- Verification with Meta — you do that, we walk you through it
- Number of templates
- Message volume
- Whether a spare number is available
+ VoiceBOT
Phone, chat and WhatsAppfrom599 €/ month
- Everything from the second package
- The voice on the phone — answer, understand, write it down
- Booking appointments, taking callbacks, handing over to a human
- A transcript for every call
- The phone system itself — NFON is a package of its own
- On-site IT services
- Further voice languages without prior agreement
- Call minutes
- Language of the voice — German in the demo
- Connection to calendar, CRM and ERP
The NFON phone system and on-site IT services are packages of their own. They sit on the team pages, because that is where they make the difference: without the phone system, „engaged“ stays possible no matter how good the bot is.
Exclusively as your own iOS or Android app in the store: on request. Same technology, your own icon, your own name.
What we cannot know, we say in a conversation and not on a page. A price that covers every case covers none.
You do not have to ask us how it sounds.
Call and let Carmen book the appointment for our conversation. Anyone who has done that has the proof before we ever spoke.
Rather write? Carlos is in the chat window at the bottom right — in five languages, around the clock.